Store Policies

Customer Care

If you should have any issues with your items please do not hesitate to let us know. Feel free to reach out via email or through our contact page. Please allow us 24-48 hours to respond to your queries. We will be happy to respond to any questions or concerns you may have.

 

Privacy & Safety

Your privacy is very important to us. Here is how we use it. 

​​We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping (if necessary), and providing you with invoices and/or order confirmations).  

Additionally, we use this Order Information to:

  • Communicate with you
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

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For more information about our privacy practices please see our privacy policy

 

Payment Methods

  • Credit / Debit Cards
    • VISA, MASTERCARD, AMEX
  • PayPal  

Shipping

At this time we only ship domestically.

Please allow us 3-7 business day processing time.

Returns and exchanges

The goal is for you to love your merchandise and have no need to return.

If you have a reason to return you will need to return your item unused within 14 days
of delivery date to receive a full refund.

Returns must be in resaleable condition and you will be responsible for the
shipping fees unless the return in due to an error caused by HERITAGE LIDS.
You account will be credited within 5 business days of receiving your return.
Send your return item to:

Heritage Lids

1910 Madison Ave #2141 Memphis, Tn. 38104.

Cancellation Policy

You may cancel your order if it has not been shipped.

If shipped you may send back, you are responsible for shipping cost.